Last updated: 9 October 2026

At ColourCities, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and what rights you have when you use our website or place an order with us.

ColourCities is operated by:

Colourcities
Bandoengstraat 40
2022EK, Haarlem
The Netherlands
Email: info@colourcities.nl

1. What personal information do we collect?

When you visit our website, place an order, or contact us, we may collect the following information:

• Name

• Billing and delivery address

• Email address

• Telephone number, if provided

• Order details and purchase history

• Payment and transaction information

• Information you provide when contacting us

We only collect information that is necessary to provide our products and services, process your order, and communicate with you.

2. How do we use your information?

We use your personal information to:

• Process and fulfil your orders

• Process payments

• Arrange delivery of your order

• Send order confirmations and shipping updates

• Respond to questions or customer service requests

• Process returns and refunds

• Comply with legal and accounting obligations

• Maintain and improve the security and operation of our website

We do not sell or rent your personal information to third parties.

3. Shopify

Our online store is hosted and operated using Shopify.

Shopify processes personal information on our behalf in order to provide the online store, process orders, and support the services connected to our website.

For more information about how Shopify handles personal data, please see Shopify's Privacy Policy.

4. Payments

Payments are processed using Shopify Payments and/or other payment methods made available through our Shopify store.

Depending on the payment method you choose, your payment information may be processed by the relevant payment provider. We do not have access to your full payment card details.

Payment providers may process your personal information in accordance with their own privacy policies.

5. Shipping

To deliver your order, we may share the information necessary for delivery with our shipping providers, such as PostNL or DHL.

This may include:

• Your name

• Delivery address

• Email address and/or telephone number, where required for delivery or tracking

• Order and shipment information

These details are only shared to the extent necessary to deliver your order.

6. Cookies

Our website uses cookies and similar technologies that are necessary for the operation and security of our Shopify store.

Cookies may be used to:

• Keep products in your shopping cart

• Remember your preferences

• Process and secure transactions

• Ensure that the website functions correctly

We do not currently use Google Analytics or other analytics services to track website visitors.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

7. How long do we keep your information?

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.

Some information must be retained for longer periods because of legal, tax, accounting, or other regulatory requirements.

When information is no longer required, we will securely delete or anonymise it where appropriate.

8. Your rights

Depending on applicable privacy law, you may have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal information

• Request restriction of processing

• Object to certain types of processing

• Request a copy of your personal information in a portable format

• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at:

info@colourcities.nl

We may need to verify your identity before processing your request.

9. International data transfers

Because we use services such as Shopify and payment and shipping providers, your personal information may be processed in countries outside the Netherlands or the European Economic Area.

Where personal information is transferred internationally, we take appropriate measures to ensure that the information is protected in accordance with applicable data protection laws.

10. Children's privacy

Our website and products are not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.

If you believe that a child has provided us with personal information without appropriate consent, please contact us at info@colourcities.nl.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example when our services or legal obligations change.

The latest version will always be published on this page, together with the date it was last updated.

12. Contact

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Colourcities
Bandoengstraat 40
2022EK, Haarlem
The Netherlands
Email: info@colourcities.nl